Privacy Policy

Last updated: November 10, 2025

This Privacy Policy outlines how Klims Counselling (“we”, “our”, “us”) collects, uses, stores, and protects your personal information. It also explains your rights under Australian privacy law.

By using our website or services, you agree to this Privacy Policy.

1. Who We Are

Klims Counselling provides counselling, wellbeing, and Employee Assistance Program (EAP) services in Australia. We are committed to maintaining the privacy and confidentiality of all personal information collected through our website, services, and communications.

2. Personal Information We Collect

We may collect personal information when you:

Complete an enquiry or intake form
Contact us by phone, email, or online form
Attend counselling or participate in programs
Use our website or social media pages

The information we collect may include your name, contact details, and any other details you choose to provide that are relevant to your enquiry or service.

3. How We Use Your Information

We use your personal information to:

Provide counselling and related services
Respond to enquiries and manage bookings
Communicate with you about appointments or updates
Improve our website and service quality
Comply with legal or regulatory obligations

We do not sell, rent, or trade your information to third parties.

4. Confidentiality and Counselling Records

All counselling records are stored securely and kept strictly confidential. Information will only be disclosed:

With your written consent
Where required by law (e.g., risk of harm, court order, or mandatory reporting obligations)

5. Website and Cookies

Our website may use cookies or analytics tools (e.g. Google Analytics) to understand how visitors use the site. This helps us improve your experience. You can disable cookies through your browser settings if you prefer.

6. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Data is stored in secure systems compliant with Australian privacy standards.
However, please note that no method of online transmission is 100% secure.

7. Third-Party Services

Our website may contain links to external sites (e.g. booking platforms, payment gateways). We are not responsible for the privacy practices or content of those websites. Please review their policies before providing personal information.

8. Access and Correction

You have the right to access and correct your personal information held by us. To make a request, contact us using the details below.

9. Retention and Deletion

We retain personal data only for as long as necessary to provide services and comply with legal obligations. Counselling notes are stored securely and deleted in accordance with professional and ethical standards.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a new “last updated” date. Please review periodically to stay informed.